Privacy Policy
Last updated: January 9, 2025
US ESTA VISA ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ESTA application services. Please read this privacy policy carefully.
Information We Collect
Personal Information
- • Full name, date of birth, and contact information
- • Passport details and nationality information
- • Employment and education details
- • Travel plans and accommodation information
- • Emergency contact information
- • Responses to eligibility and security questions
Payment Information
- • Credit/debit card information (processed by secure payment processors)
- • Billing address and payment history
- • Transaction records and receipts
Technical Information
- • IP address, browser type, and device information
- • Website usage data and interaction patterns
- • Cookies and similar tracking technologies
- • Application access logs and timestamps
How We Use Your Information
Primary Uses
- • Process your ESTA application
- • Submit application to U.S. authorities
- • Communicate application status updates
- • Provide customer support services
- • Process payments and maintain records
Secondary Uses
- • Improve our services and user experience
- • Send service-related notifications
- • Comply with legal requirements
- • Prevent fraud and ensure security
- • Analyze usage patterns (anonymized)
Information Sharing and Disclosure
U.S. Government Authorities
We share your application information with U.S. Customs and Border Protection (CBP) and other relevant U.S. government agencies as required for ESTA processing and border security purposes.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our services, including payment processors, email service providers, and customer support platforms. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety, or that of our users or others.
Data Security
Security Measures
- • 256-bit SSL encryption for data transmission
- • ISO 27001 certified information security management
- • Regular security audits and penetration testing
- • Access controls and employee background checks
- • Secure data centers with physical security measures
- • Regular backup and disaster recovery procedures
Data Retention
We retain your personal information for the duration of your ESTA authorization period plus additional time as required by law and our business needs. Payment information is retained according to financial regulations. You may request data deletion after your ESTA expires, subject to legal retention requirements.
International Data Transfers
As part of the ESTA application process, your information will be transferred to and processed in the United States by U.S. government authorities. We ensure that all international data transfers comply with applicable data protection laws.
Safeguards for EU Residents
For residents of the European Union, we rely on adequacy decisions and appropriate safeguards as recognized under GDPR to ensure your data is protected when transferred outside the EU.
Your Privacy Rights
General Rights
- • Access to your personal information
- • Correction of inaccurate information
- • Deletion of information (subject to legal requirements)
- • Opt-out of marketing communications
EU/UK Residents (GDPR)
- • Data portability rights
- • Right to restrict processing
- • Right to object to processing
- • Right to lodge complaints with authorities
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website usage, and provide personalized services. You can control cookie settings through your browser preferences.
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand how visitors use our website
Marketing Cookies
Used to deliver relevant advertisements
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.