Frequently Asked Questions
Direct answers. No fluff. Organized by topic.
General
What is ESTA? ▼
Are you the U.S. Government? ▼
Why should I use your service instead of applying directly? ▼
How long is ESTA valid? ▼
Processing & Timeline
How long does processing take? ▼
Can you speed up my application? ▼
What happens after I submit? ▼
Costs & Fees
What is the total cost? ▼
What is included in your processing fee? ▼
What if my application is denied? ▼
Account & Data
Do I need to create an account? ▼
Can I modify my application after submission? ▼
Can I cancel and get a refund? ▼
Do you store my passport data? ▼
How do I contact you? ▼
Question not listed?
Submit a request through the Contact page. Typical response time is within 24 hours.