U.S. Travel Authorization Service
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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.

Refund Policy

Effective Date: March 2026

We strive for complete satisfaction with every interaction. This document outlines the conditions under which refunds may be issued, items that are non-refundable, and the procedure for submitting a refund request.

Qualifying Circumstances

Our service charge encompasses application preparation, specialist examination, customer support, and status monitoring. Refunds may be granted under these conditions:

Eligible for Refund

  • Platform malfunction: If your application was not transmitted due to a technical failure on our end, you are entitled to a complete refund of all charges paid.
  • Duplicate billing: If your payment method was debited multiple times for a single submission, excess charges will be reversed in full.
  • Pre-examination withdrawal: If you cancel before our specialists have begun reviewing your file, the full service charge is refundable.
  • Service non-delivery: If we fail to provide the described services (review, submission facilitation, support), you may request reimbursement.

Non-Refundable Items

  • Government processing fees: Once transmitted to CBP, government charges cannot be recovered regardless of outcome.
  • Completed submissions: Once your application has been examined and forwarded for processing, the service has been fully rendered and is non-refundable.
  • Denied applications: Authorization denials are federal determinations outside our control and do not constitute grounds for a refund.
  • Ineligible applicants: If denial results from failure to meet VWP eligibility criteria, no reimbursement is available.

Submitting a Refund Request

  1. Reach our support team via the Contact page or email [email protected]
  2. Provide your application reference, registered email, and a clear description of your refund reason
  3. Our team evaluates the request within 2 business days and communicates the determination
  4. Approved refunds are processed to the original payment instrument within 5-10 business days
  5. A confirmation notice is dispatched once the reimbursement has been initiated

Partial Reimbursements

In select situations, a partial refund of the service charge may be appropriate — for instance, when your application has been examined but not yet forwarded for processing. The partial amount reflects the proportion of services already delivered.

Dispute Resolution

We encourage direct communication before initiating payment disputes with financial institutions. We are committed to resolving disagreements equitably and promptly. Unauthorized chargebacks may result in account suspension and restriction from future services.

Policy Updates

We reserve the right to revise this Refund Policy at any time. Modifications take effect upon publication. The policy in effect at the time of your transaction governs that purchase.

Need Refund Assistance?

For questions about refund eligibility or to initiate a request, contact our support team. We are here to help.