Refund Policy
Last updated: April 2026
| Scenario | Government Fee | Processing Fee |
|---|---|---|
| Cancelled before submission | Full refund | Full refund |
| Cancelled after submission | Non-refundable | Non-refundable |
| Application denied | Non-refundable | Non-refundable |
| Duplicate application (our error) | Full refund | Full refund |
| Technical failure preventing submission | Full refund | Full refund |
Refund requests are processed within 5-10 working days. Submit refund requests through the Contact page.
The U.S. government fee is set by CBP. Once submitted, this fee is non-refundable regardless of outcome. This is outside our control.